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General

Can 3B Lumin clean the hose?

Yes, we know through extensive independant laboratory testing the Lumin is effective on hoses

What hoses are compatible with the Lumin Bullet?

The 3B Lumin Bullet is compatible with most hoses. The exception is the ResMed Climate line or any hose with a diameter of less than 13mm will not work with the 3B Lumin Bullet

Do you need to purchase a separate "cube" to charge my Lumin Bullet?

The Lumin Bullet comes with a mini-USB which will plug into any standard charging cube (not included).

Can I put multiple items in 3B Lumin to be disinfected at the same time?

While it is possible, please remember the 3B Lumin works with optics, so any shadowed area will receive a lower sanitization level.

Do I put water in the Lumin?

No water is used in the disinfection process. Only UVC light is used.

Is the 3B Lumin Lumin Bullet an attachment to Lumin?

The 3B Lumin Bullet is a stand alone device and does not require the 3B Lumin to disinfect the hose.

How does the 3B Lumin Lumin Bullet work? Do you have a video on how to use it?

The Lumin Bullet uses the same high tech UVC technology to clean the hose from the INSIDE. Usage videos are available – click here to view.

Are 3B Lumin and 3B Lumin Bullet compatible with International outlets (220v)?

All 3B products will need a plug converter for international use.

How do I register my product?

You can log onto https://www.3blumin.com/registration/ and fill out the form for registration.

Do you have a youtube channel or offer educational videos?

Videos can be found at 3BLumin.com

Will the Lumin/Lumin Bullet cause my mask/products to discolor or damage?

3B Lumin and 3B Lumin Bullet have been tested for up to 180 cycles with minimal color change.

What heated tubing is compatible with Luna II?

Any heated tubing that has it’s own power supply and a standard 22mm connector will work with the Luna II

Is there a promo code to enter for free wipes/tube on 3blumin.com?

We do offer promo codes, these will be posted at 3BLumin.com

How do I replace my mask if it is broken?

Please contact the DME company that provided it. All masks are covered under a 30 day mask guarantee.

What types of compliance collection are offered with the Luna II?

The Luna II offers SD card, QR code with a free app, iCodes with interactive voice recognition, Wi-Fi and cellular modems.

Is the Luna II insurance approved?

The Luna II is approved by PDAC and has a reimbursement code. Individual insurance companies may only offer some brands of durable medical equipment. Please check with your provider.

Where can I purchase a 3B Lumin if I live in Canada or Australia?

In Canada contact our distributor at 866-862-7328; In Australia contact our distributor at rischeh@luminaustralia.com.au

Are the sieve beds removable on the Cirrus

They are replaceable when needed but needs to be done by a 3B Certified Repair Center

Where can I purchase additional SD cards for CPAP Compliance downloads?

SD cards are NOT brand specific, you may replace with an SD card purchased at any retailer

What other methods of Compliance reporting are associated with 3B CPAPs?

3B CPAPs, AutoPAPS and Bilevel machines come equipped with SD cards, iCodes, QR codes (with a free app) and some models are available with cellular or wifi modems

What settings is the BPAP capable of?

The BPAP 25A is capable of pressures up to 25/25 cmH20

Why does the 3B Lumin have a rack? Do I have to use it?

The Lumin Rack allows UVC light to penetrate 360* around your object, it is not required to use the RACK

How long does it take to charge up Lumin Bullet?

If fully drained it can take between 1-3hrs. The average charge time is 45min.

Do objects placed in Lumin have to be completely dry?

While objects do not have to be completely dry, we do recommend it as the water can cause spots or fog on the aluminum surface, making it less reflective to the UVC light rays

Can anything that has metal be sanitize in the Lumin?

YES! Lumin will not damage metal as no chemical or heat is used.

Must mask be taken apart before placing in Lumin?

Masks can be placed in as is, however Lumin works in line of site manner and shadowed areas may receive less UVC

Where can I find the user manual for the Bullet online?

The Lumin and Lumin Bullet manuals are online at 3BLumin.com

What is the voltage for the Lumin?

The Bullet is charged via USB which is around 5v.

What is the voltage for the Bullet?

The Lumin is powered via AC 110 at 50Hz or AC220 at 60Hz

Do I need to buy the Lumin and Bullet?

No, each device is stand alone and do not depend on the other .

What is the difference between the Lumin and Bullet? Why would I need both if the Lumin can sanitize the hose?

The Lumin will disinfect most cpap hoses but being that they come in such a large variety of shapes and sizes not all. For example hoses over 6 feet long will not be properly disinfected in the Lumin.

Why does the Bullet have a blinking blue light? Is it broken?

The Bullet actuallty contains 2 LEDs; 1 is a UVC led that produces light invisible to the human eye the other is a led that produces the blinking blue led you see when it is turned on. The blue led is just an indicator that the UVC led is on and working normally.

Does the Lumin need an adapter?

Adaptors are needed in countries that have 220V electricity

Does the Bullet need an adapter?

Adaptors are needed in countries that have 220V electricity

Why is there a burnt smell on the my mask?

UVC light has no odor. The vast majority of Lumin customers experience no odor. If there is an odor it is likely similar to the smell of burnt hair. Household dust is 90% composed of dead skin cells. Skin, like hair, contains a sulfide molecule. UVC light kills pathogens by destroying DNA with high energy light. That process also frees the sulfide molecule in a skin or hair molecule. If your unit has an odor please wash thoroughly with a damp cloth using Dawn liquid detergent and dry with a paper towel. Run one cycle with the drawer empty and let the device sit overnight. Next day, your unit should have no odor.

I already did what your website said and the burnt smell will NOT go away, what else can I do?

It is possible that a byproduct in you mask is reacting to the UVC however, we have not found one specific mask that does this continuously.

Am I harming my eyes by looking at the light through the Lumin?

Not at all, The plastic window filters out any harmful UV rays

How does the Lumin disinfect the hose if UVC is only surface disinfection?

The strength of the bulb combined with the transparency level and thinness of material used in the hose enable the Lumin to disinfect properly.

Does the Lumin disinfect nasal pillows? How?

The strength of the bulb combined with the transparency level and thinness of material used in nasal pillows enable the Lumin to disinfect properly.

Can I use the Bullet to disinfect my nasal pillow?

Unfortunately not. The Bullet must be locked inside the clamshell for it to turn on.

Can the Bullet be used with my oxygen canuala?

The thickness if the Bullets diameter is too wide for a nasal cannula, however cannulas may be placed in the Lumin device.

How do I know if the Lumin is actually working?

The Lumin will produce a noticeable blue glow through the window when it is on and running.

Why does my user manual say the Lumin will not clean the hose?

First editions of the manual did not include the hose because testing had on been completed at the time.

Do I still need to clean my mask and hose if I'm using the Lumin?

Yes, Always follow manufacturers recommendations for product cleaning.

Does the blue light stay lit during disinfection? why does the light pulsate?

The blue will stay lit for 5 min for the Lumin only. The Bullet’s blue light blinks for 60 seconds.

I have a pacemaker, is the Bullet an option for me seeing that it has strong magnetic pull?

After extensive testing we found that the magnets are not strong enough to effect pacemakers.

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